Shipping & Returns

Please review our delivery and returns terms and conditions before purchasing.

Shipping Policy

By placing an order with Chefs Cut Butchery, you confirm that you have read and agree to the following terms relating to the preparation, delivery, storage and handling of your order.

Fresh & Perishable Products

Our meat boxes contain fresh, perishable food products. All products are prepared, packed and transported with food safety and quality in mind.

Once your order has been received, all chilled products should be refrigerated as soon as possible and stored in accordance with the instructions provided on the product packaging.

Products that you do not intend to use within their stated shelf life should be frozen where suitable and before their use-by date.

Delivery & Safe Place

It is the customer's responsibility to ensure that someone is available to receive their order wherever possible.

If nobody is available when delivery is attempted, you authorise Chefs Cut Butchery and/or our delivery driver to leave the order in a reasonable safe place at the delivery address, where it is considered safe and appropriate to do so.

Where possible, customers should provide clear delivery or safe-place instructions when ordering.

Due to the perishable nature of the products, we strongly recommend that someone is available to receive the delivery and refrigerate the products promptly.

If your order is left in a safe place, you are responsible for collecting the order and placing all chilled products into suitable refrigeration as soon as possible following delivery.

Chefs Cut Butchery cannot accept responsibility for deterioration or spoilage caused by an order being left unrefrigerated for an unreasonable period following a successful delivery, where the products were delivered in appropriate condition and in accordance with the agreed delivery arrangements.

Refrigeration & Storage

On receipt of your order:

Place chilled products into a refrigerator as soon as possible.
We recommend maintaining your refrigerator at 5°C or below.
Always follow the storage and use-by instructions shown on individual product packaging.
Freeze suitable products promptly if you do not intend to consume them within their stated shelf life.
Once frozen, products should be defrosted safely before cooking and should not be refrozen after being fully defrosted unless the product instructions specifically state otherwise.

Checking Your Delivery

Please check your order as soon as possible after delivery.

If anything is missing, incorrect, damaged, appears unsafe or you have any concerns about the condition or quality of a product, please contact Chefs Cut Butchery as soon as possible.

Where appropriate, we may ask you to provide photographs of the affected product, packaging and product label to help us investigate.

Please do not consume any product if you have genuine concerns about its condition or safety. Contact us first and we'll be happy to advise.

Preparation & Cooking

Once delivered and appropriately stored, customers are responsible for the safe handling, preparation and cooking of products.

Always follow applicable cooking instructions and good food hygiene practices, including avoiding cross-contamination between raw and ready-to-eat foods and ensuring meat is cooked appropriately before consumption.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact telephone number and any relevant access or safe-place instructions when placing an order.

Please check these details carefully before completing checkout. Incorrect or incomplete information may prevent or delay successful delivery.

Allergies & Dietary Requirements

Please review all product information and allergen information carefully before ordering and consuming our products.

If you have a food allergy or specific dietary requirement and are unsure whether a product is suitable for you, please contact Chefs Cut Butchery before placing your order.

Agreement

By completing your purchase, you confirm that you understand you are ordering fresh, perishable food and agree to take reasonable steps to receive, refrigerate, store, prepare and cook your products safely.

Nothing within this policy limits or excludes any rights you have under UK consumer law.

Return & Exchange Policy

At Chefs Cut Butchery, we take great pride in the quality of our products and carefully prepare every order to ensure it reaches you in excellent condition.

Due to the perishable nature of our meat boxes, we are unable to accept returns or offer refunds simply because you have changed your mind once your order has been dispatched or delivered.

If your order arrives damaged, incorrect, incomplete, or you have any concerns about the quality of your products, please contact us within 24 hours of delivery. Where possible, please include photographs of the products and packaging so we can investigate the issue promptly.

Customer satisfaction is extremely important to us, and we'll always work with you to resolve any genuine problems fairly, which may include a replacement product, refund or credit where appropriate.

Once your order has been delivered, Chefs Cut Butchery cannot accept responsibility for products that have not been stored, handled, prepared or cooked in accordance with food safety guidance. It is the customer's responsibility to refrigerate or freeze products promptly upon delivery and follow the cooking and storage instructions provided where applicable.

If you have any questions about your order, please don't hesitate to get in touch—our team will always be happy to help.